Refund Policy

Refund Policy

CANELLATION POLICY

REVOCATION

You have the right to withdraw within fourteen days without giving a reason this contract.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of a contract for several goods, which were ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods . Has.

To exercise your right of withdrawal, you must inform us (Sibolab UG, Kastanienallee 4, 10435 Berlin, Tel: +49 (0) 30 49 500 833) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can do that for that Model Withdrawal Form but it is not obligatory.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

FOLLOWING THE REVOCATION

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

They bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.