Cancellation Policy

Cancellation Policy

REFUND POLICY

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of a contract for several goods, which were ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods . Has.

To exercise your right of withdrawal, you must inform us (Sibolab UG, Kastanienallee 4, 10435 Berlin, Phone: +49 (0) 30 49 500 833) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can do that for that Refund Request Form Template but it is not obligatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

REFUNDS

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

They bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.